Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”

Security Insights for Voice AI – VUX World and Unlock Your Call Centre

7 April 2022

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

Read more →

Featured image for “Get Out Of Wrap and Unlock Your Call Centre”

Get Out Of Wrap and Unlock Your Call Centre

30 March 2022

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

Read more →

Featured image for “Unlock Your Call Centre Launch Week”

Unlock Your Call Centre Launch Week

28 March 2022

Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.

Read more →

Featured image for “Intelligent Authentication and Fraud Prevention Intelliview – 2022”

Intelligent Authentication and Fraud Prevention Intelliview – 2022

11 January 2022

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.

Read more →

Featured image for “State of Intelligent Authentication and Fraud Prevention 2021”

State of Intelligent Authentication and Fraud Prevention 2021

24 May 2021

Latest research on the state of Authentication and Fraud Prevention in Customer Service plans of large enterprises across North America and Western Europe. Including the adoption of Voice Biometrics, Network Authentication and Behavioural Biometrics.

Read more →

Featured image for “Amazon Connect Voice ID launches”

Amazon Connect Voice ID launches

18 January 2021

Amazon’s own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.

Read more →

Featured image for “Intelligent Authentication and Fraud Prevention Intelliview – 2020”

Intelligent Authentication and Fraud Prevention Intelliview – 2020

2 September 2020

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market. Including ratings of Voice Biometrics suppliers.

Read more →

Featured image for “Twilio’s new Streams API and Amazon’s Kinesis will increase adoption of Voice Biometrics”

Twilio’s new Streams API and Amazon’s Kinesis will increase adoption of Voice Biometrics

9 August 2019

How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.

Read more →



Popular Posts