Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
Get Out Of Wrap and Unlock Your Call Centre
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
Unlock Your Call Centre Launch Week
Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.
Intelligent Authentication and Fraud Prevention Intelliview – 2022
Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.
State of Intelligent Authentication and Fraud Prevention 2021
Latest research on the state of Authentication and Fraud Prevention in Customer Service plans of large enterprises across North America and Western Europe. Including the adoption of Voice Biometrics, Network Authentication and Behavioural Biometrics.
Amazon Connect Voice ID launches
Amazon’s own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.
Intelligent Authentication and Fraud Prevention Intelliview – 2020
Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market. Including ratings of Voice Biometrics suppliers.
Twilio’s new Streams API and Amazon’s Kinesis will increase adoption of Voice Biometrics
How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.
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