Make The Case - Archive

Introduction In the 16 years since the iPhone was launched, the smartphone has moved from a handy communications device to the centre of our digital and physical lives. For better or worse, your mobile phone is now the key to

A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world’s largest banks, on how to make the case for change, both financial and emotional.

An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.

Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.

In the second instalment of our occasional video series “The Business of Intelligent Authentication,” Dan Miller of Opus Research and I discussed making the business case for intelligent authentication.