Make The Case

Articles, news and insight on how to make the rational and emotional case for implementing modern security methods to improve your organisation's identification, authentication and fraud prevention processes.

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Featured image for “Improving Call Centre Security: ROI and Business Case Explained”

Improving Call Centre Security: ROI and Business Case Explained

13 November 2023

Matt Smallman discusses the ROI and business case for improving security processes in call centre’s. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies

Featured image for “Implementing Voice Biometrics: Realities vs Myths in Modern Call Centres”

Implementing Voice Biometrics: Realities vs Myths in Modern Call Centres

23 October 2023

Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology

Featured image for “2023 Call Centre Security Report: Identifying Red Flags through Telephone Network Data”

2023 Call Centre Security Report: Identifying Red Flags through Telephone Network Data

2 October 2023

Understand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags.

Featured image for “Unlocking Mobile First Security for Modern Call Centre Experiences”

Unlocking Mobile First Security for Modern Call Centre Experiences

26 September 2023

Introduction In the 16 years since the iPhone was launched, the smartphone has moved from a handy communications device to the centre of our digital and physical lives. For better or worse, your mobile phone is now the key to

Featured image for “The Power of Mobile Authentication: Seamless Security in the Voice Channel”

The Power of Mobile Authentication: Seamless Security in the Voice Channel

21 August 2023

Unlock the potential of AI and NLU for your voice channel with seamless security driven by mobile authentication. Our panel discussion explored the transformative impact of mobile authentication on voice channel security.

Featured image for “Beginner’s Guide to Voice Biometrics: Transforming Call Center Security and Customer Experience”

Beginner’s Guide to Voice Biometrics: Transforming Call Center Security and Customer Experience

25 April 2023

An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.

Featured image for “Making the Business Case for Better Authentication and Fraud Prevention”

Making the Business Case for Better Authentication and Fraud Prevention

28 March 2023

A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world’s largest banks, on how to make the case for change, both financial and emotional.

Featured image for “Network Authentication and Fraud Prevention 101 – How can it make a difference to your call centre?”

Network Authentication and Fraud Prevention 101 – How can it make a difference to your call centre?

13 March 2023

An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.

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