Make The Case - Archive

Articles, news and insight on how to make the rational and emotional case for implementing modern security methods to improve your organisation's identification, authentication and fraud prevention processes.

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Featured image for “Unlocking Mobile First Security for Modern Call Centre Experiences”

Unlocking Mobile First Security for Modern Call Centre Experiences

26 September 2023

Introduction In the 16 years since the iPhone was launched, the smartphone has moved from a handy communications device to the centre of our digital and physical lives. For better or worse, your mobile phone is now the key to

Featured image for “Making the Business Case for Better Authentication and Fraud Prevention”

Making the Business Case for Better Authentication and Fraud Prevention

28 March 2023

A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world’s largest banks, on how to make the case for change, both financial and emotional.

Featured image for “Network Authentication and Fraud Prevention 101 – How can it make a difference to your call centre?”

Network Authentication and Fraud Prevention 101 – How can it make a difference to your call centre?

13 March 2023

An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.

Featured image for “Lloyds Banking Group – Best practices from implementing Voice Biometrics and Network Authentication”

Lloyds Banking Group – Best practices from implementing Voice Biometrics and Network Authentication

21 February 2023

Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of

Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”

Security Insights for Voice AI – VUX World and Unlock Your Call Centre

7 April 2022

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

Featured image for “Get Out Of Wrap and Unlock Your Call Centre”

Get Out Of Wrap and Unlock Your Call Centre

30 March 2022

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

Featured image for “Introducing the Call Centre Security Experience Scorecard”

Introducing the Call Centre Security Experience Scorecard

22 February 2021

Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.

Featured image for “The Commercial Case for Intelligent Authentication”

The Commercial Case for Intelligent Authentication

4 February 2021

In the second instalment of our occasional video series “The Business of Intelligent Authentication,” Dan Miller of Opus Research and I discussed making the business case for intelligent authentication.

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