Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”

Security Insights for Voice AI – VUX World and Unlock Your Call Centre

7 April 2022

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

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Get Out Of Wrap and Unlock Your Call Centre

30 March 2022

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

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Introducing the Call Centre Security Experience Scorecard

22 February 2021

Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.

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The Commercial Case for Intelligent Authentication

4 February 2021

In the second instalment of our occasional video series “The Business of Intelligent Authentication,” Dan Miller of Opus Research and I discussed making the business case for intelligent authentication.

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Getting Contact Center Authentication Right in 2021

12 January 2021

Dan Miller of Opus Research and Matt Smallman of SymNex Consulting sit down virtually and discuss the continued challenges of Authentication in the contact center.

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Using Conversational Voice Biometrics in Natural Language IVR

7 November 2019

Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.

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Voice Biometric Adoption challenges in the Call Centre Industry

29 July 2019

The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.

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How Speaker Recognition significantly improves the security of Call Centres

12 March 2019

Voice Biometrics if used effectively can have a wide range of effects on imposters, fraudsters and other bad actors attempting to compromise the telephone channel.

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