Market Perspectives - Archive

February’s summary of news, ideas, insight, and analysis in customer security. Includes analysis of synthetic speech attacks on Voice Biometric authentication platforms.

January’s summary of news, ideas, insight, and analysis in customer security. Including analysis of the implications of generative AI on Modern Security.

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.

Latest research on the state of Authentication and Fraud Prevention in Customer Service plans of large enterprises across North America and Western Europe. Including the adoption of Voice Biometrics, Network Authentication and Behavioural Biometrics.

Amazon’s own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.