Market Perspectives - Archive

Articles, news and insight on the market for modern security technologies, including Voice Biometrics, Network Authentication and Fraud Prevention, Behavioural Analytics and app-based authentication technologies.

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Featured image for “What are the implications of synthetic speech attacks? Do consumers prefer biometrics and more?”

What are the implications of synthetic speech attacks? Do consumers prefer biometrics and more?

28 February 2023

February’s summary of news, ideas, insight, and analysis in customer security. Includes analysis of synthetic speech attacks on Voice Biometric authentication platforms.

Featured image for “More data breaches, how does the darknet economy work, and what is the threat from generative AI?”

More data breaches, how does the darknet economy work, and what is the threat from generative AI?

31 January 2023

January’s summary of news, ideas, insight, and analysis in customer security. Including analysis of the implications of generative AI on Modern Security.

Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”

Security Insights for Voice AI – VUX World and Unlock Your Call Centre

7 April 2022

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

Featured image for “Get Out Of Wrap and Unlock Your Call Centre”

Get Out Of Wrap and Unlock Your Call Centre

30 March 2022

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

Featured image for “Unlock Your Call Centre Launch Week”

Unlock Your Call Centre Launch Week

28 March 2022

Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.

Featured image for “Intelligent Authentication and Fraud Prevention Intelliview – 2022”

Intelligent Authentication and Fraud Prevention Intelliview – 2022

11 January 2022

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.

Featured image for “State of Intelligent Authentication and Fraud Prevention 2021”

State of Intelligent Authentication and Fraud Prevention 2021

24 May 2021

Latest research on the state of Authentication and Fraud Prevention in Customer Service plans of large enterprises across North America and Western Europe. Including the adoption of Voice Biometrics, Network Authentication and Behavioural Biometrics.

Featured image for “Amazon Connect Voice ID launches”

Amazon Connect Voice ID launches

18 January 2021

Amazon’s own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.

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