https://www.symnexconsulting.com/video/customer-attitudes 2024-12-18T13:49:45.000Z https://www.symnexconsulting.com/images/video/customer-attitudes-1280.jpg Customer Attitudes to Security: The Perception and Reality Gap The CCMA's survey of 1,001 consumers on call centre security. Stephen Yap and Matt Smallman reveal the gap between perception and reality. https://stream.mux.com/lDvuvg700k00G6LuCW01QTUiDzKBObDh6rtOltdL6FThik.m3u8 https://player.mux.com/lDvuvg700k00G6LuCW01QTUiDzKBObDh6rtOltdL6FThik 2023-11-28T16:00:00.000Z yes no Matt Smallman Accelerate Delivery https://www.symnexconsulting.com/video/call-centre-security-roi 2025-02-14T17:10:33.000Z https://www.symnexconsulting.com/images/video/call-centre-security-roi-1280.jpg Improving Call Centre Security: ROI and Business Case Explained Matt Smallman explains the ROI and business case for improving call centre security processes, with a live demonstration of a tool that models the benefits. https://stream.mux.com/nwrHXFCMi51ww4ar00fBayC8021ddgxifHmv00yzKyIjAg.m3u8 https://player.mux.com/nwrHXFCMi51ww4ar00fBayC8021ddgxifHmv00yzKyIjAg 2023-11-09T16:00:00.000Z yes no Matt Smallman Make The Case https://www.symnexconsulting.com/video/implementing-voice-biometrics 2023-10-19T16:00:00.000Z https://www.symnexconsulting.com/images/video/implementing-voice-biometrics-1280.jpg Implementing Voice Biometrics: Realities vs Myths The truth about implementing Voice Biometrics today, as industry experts bust common myths. Ideal for decision-makers reassessing the technology. https://stream.mux.com/rC00qjVy5O9Qi01N2PVe3mi02POSZC01ABGcsmJr02c5x6mA.m3u8 https://player.mux.com/rC00qjVy5O9Qi01N2PVe3mi02POSZC01ABGcsmJr02c5x6mA 2023-10-19T16:00:00.000Z yes no Matt Smallman Make The Case Market Perspectives https://www.symnexconsulting.com/video/2023-call-centre-security 2025-02-14T17:38:31.000Z https://www.symnexconsulting.com/images/video/2023-call-centre-security-1280.jpg 2023 Call Centre Security Report: Red Flags in Network Data Understand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags. https://stream.mux.com/9kc8K00Pz8gqhxXpm19Oooj00oplcnvMoBK3RY2QOHJW8.m3u8 https://player.mux.com/9kc8K00Pz8gqhxXpm19Oooj00oplcnvMoBK3RY2QOHJW8 2023-09-28T16:00:00.000Z yes no Matt Smallman Make The Case https://www.symnexconsulting.com/video/mobile-authentication 2025-02-14T18:05:09.000Z https://www.symnexconsulting.com/images/video/mobile-authentication-1280.jpg The Power of Mobile Authentication in the Voice Channel Our panel discussed the transformative impact of mobile authentication on voice channel security, unlocking the potential of AI and NLU. https://stream.mux.com/IJboJ8w9QfVI5HiA9sW01VWvga8Aq1U4yXBa84mEuV5E.m3u8 https://player.mux.com/IJboJ8w9QfVI5HiA9sW01VWvga8Aq1U4yXBa84mEuV5E 2023-08-17T16:00:00.000Z yes no Matt Smallman Make The Case https://www.symnexconsulting.com/video/battling-deepfakes-and-synthetic-voices 2023-05-25T16:00:00.000Z https://www.symnexconsulting.com/images/video/battling-deepfakes-and-synthetic-voices-1280.jpg Battling Deepfakes and Synthetic Voices in Voice Biometrics Explore the growing challenge of deepfake and synthetic voice attacks on Voice Biometrics systems and learn how to mitigate the threat. https://stream.mux.com/4aYDQzHGj6H007HWbTaGrtTvkh1hsHkXUtyHdcnyeDSE.m3u8 https://player.mux.com/4aYDQzHGj6H007HWbTaGrtTvkh1hsHkXUtyHdcnyeDSE 2023-05-25T16:00:00.000Z yes no Matt Smallman Maximise Impact https://www.symnexconsulting.com/video/voice-biometrics-vulnerabilities 2025-02-14T18:05:57.000Z https://www.symnexconsulting.com/images/video/voice-biometrics-vulnerabilities-1280.jpg Understanding and Mitigating Voice Biometrics Vulnerabilities A guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres. https://stream.mux.com/gInGVWBhdixOOhYgG01009lB00rZw2r6uwN4Ga31BnO01ZQ.m3u8 https://player.mux.com/gInGVWBhdixOOhYgG01009lB00rZw2r6uwN4Ga31BnO01ZQ 2023-05-04T16:00:00.000Z yes no Matt Smallman Market Perspectives https://www.symnexconsulting.com/video/beginners-guide-to-voice-biometrics 2023-04-20T16:00:00.000Z https://www.symnexconsulting.com/images/video/beginners-guide-to-voice-biometrics-1280.jpg Beginner's Guide to Voice Biometrics in the Call Centre An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security. https://stream.mux.com/mDtkdr2TC00bxF1zMInVvYyHfAYlu5oBIW8v4E02AR1co.m3u8 https://player.mux.com/mDtkdr2TC00bxF1zMInVvYyHfAYlu5oBIW8v4E02AR1co 2023-04-20T16:00:00.000Z yes no Matt Smallman Make The Case Market Perspectives Maximise Impact Accelerate Delivery https://www.symnexconsulting.com/video/2023-state-of-intelligent-authentication 2023-04-05T16:00:00.000Z https://www.symnexconsulting.com/images/video/2023-state-of-intelligent-authentication-1280.jpg 2023 State of Intelligent Authentication and Fraud Prevention A first look at the results of Opus' survey of 250 identification, authentication and fraud prevention executive-level decision makers. https://stream.mux.com/BmUKG4nsV9nR1LzKQNkUhsPDh3YxcXmMpFZNIOvL023Q.m3u8 https://player.mux.com/BmUKG4nsV9nR1LzKQNkUhsPDh3YxcXmMpFZNIOvL023Q 2023-04-05T16:00:00.000Z yes no Matt Smallman Market Perspectives Accelerate Delivery https://www.symnexconsulting.com/video/making-the-business-case 2023-03-23T16:00:00.000Z https://www.symnexconsulting.com/images/video/making-the-business-case-1280.jpg The Business Case for Better Authentication and Fraud Prevention Mark Bramley, who led Voice Biometrics for one of the world's largest banks, on how to make the case for change, both financial and emotional. https://stream.mux.com/MrzJhv1bdYGBr7jd00pGB01vUfsLVBPKZOdM9w2VklGxA.m3u8 https://player.mux.com/MrzJhv1bdYGBr7jd00pGB01vUfsLVBPKZOdM9w2VklGxA 2023-03-23T16:00:00.000Z yes no Matt Smallman Make The Case https://www.symnexconsulting.com/video/network-authentication-fraud-prevention-101 2023-03-09T16:00:00.000Z https://www.symnexconsulting.com/images/video/network-authentication-fraud-prevention-101-1280.jpg Network Authentication and Fraud Prevention 101 An educational session on using signalling data from the telephone network for Authentication and Fraud Prevention, with Chris Wade of Smartnumbers. https://stream.mux.com/DHMXLiWNetzCiuJUepIxgHrvvt0001oB013jZIjWx449gQ.m3u8 https://player.mux.com/DHMXLiWNetzCiuJUepIxgHrvvt0001oB013jZIjWx449gQ 2023-03-09T16:00:00.000Z yes no Matt Smallman Accelerate Delivery Make The Case https://www.symnexconsulting.com/video/voice-biometrics-adoption-best-practice 2025-02-15T13:19:29.000Z https://www.symnexconsulting.com/images/video/voice-biometrics-adoption-best-practice-1280.jpg How to Maximise Voice Biometrics Adoption Matt Smallman's top ten tips for maximising Voice Biometrics adoption, from more than 25 million registrations, using the Voice Biometrics value chain. https://stream.mux.com/FD00QHQvrnC00Qz8x2201EmBN1zJxeXzKX23nKtlR4Ouy00.m3u8 https://player.mux.com/FD00QHQvrnC00Qz8x2201EmBN1zJxeXzKX23nKtlR4Ouy00 2023-02-23T16:00:00.000Z yes no Matt Smallman Maximise Impact https://www.symnexconsulting.com/video/voice-biometrics-and-privacy-regulations 2025-02-15T15:20:01.000Z https://www.symnexconsulting.com/images/video/voice-biometrics-and-privacy-regulations-1280.jpg Voice Biometrics and Privacy Regulations with Douwe Korff One of the world's leading experts on the privacy regulations that affect consumer Voice Biometrics in North America and Europe (BIPA, GDPR, CCPA, UK DPA). https://stream.mux.com/Ot00fIILBzDqEhD6f2SPiFptIKiqqUGhqvB001p2iR00Xo.m3u8 https://player.mux.com/Ot00fIILBzDqEhD6f2SPiFptIKiqqUGhqvB001p2iR00Xo 2023-02-09T16:00:00.000Z yes no Matt Smallman Accelerate Delivery https://www.symnexconsulting.com/video/lloyds-banking-group-best-practices-from-implementing-voice-biometrics-and-network-authentication 2025-02-15T15:40:53.000Z https://www.symnexconsulting.com/images/video/lloyds-banking-group-best-practices-from-implementing-voice-biometrics-and-network-authentication-1280.jpg Lloyds Banking Group: Voice Biometrics and Network Authentication How and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater customer self-service and satisfaction. https://stream.mux.com/3R02GIxUV6DyetLUjqjM921cWsHFiD0101uKrA1xUslEcs.m3u8 https://player.mux.com/3R02GIxUV6DyetLUjqjM921cWsHFiD0101uKrA1xUslEcs 2023-01-26T16:00:00.000Z yes no Matt Smallman Maximise Impact Accelerate Delivery Make The Case Market Perspectives https://www.symnexconsulting.com/video/commercial-case-for-intelligent-authentication 2025-04-29T19:44:34.000Z https://www.symnexconsulting.com/images/video/commercial-case-for-intelligent-authentication-1280.jpg The Commercial Case for Intelligent Authentication In the second instalment of "The Business of Intelligent Authentication", Dan Miller of Opus Research and I discussed making the business case for it. https://stream.mux.com/8ffH7L6SH00vFdgjL00v1eBB007RwK6jkva701pmL1402dYI.m3u8 https://player.mux.com/8ffH7L6SH00vFdgjL00v1eBB007RwK6jkva701pmL1402dYI 2021-01-05T16:43:00.000Z yes no Matt Smallman Make The Case https://www.symnexconsulting.com/video/getting-contact-center-authentication-right 2025-04-29T19:44:33.000Z https://www.symnexconsulting.com/images/video/getting-contact-center-authentication-right-1280.jpg Getting Contact Center Authentication Right in 2021 Dan Miller of Opus Research and Matt Smallman of SymNex Consulting discuss the continued challenges of Authentication in the contact centre. https://stream.mux.com/m1AVP00cWjF7xCsmwhBt1LTacc9OlYanE8Pnd02EN8lT8.m3u8 https://player.mux.com/m1AVP00cWjF7xCsmwhBt1LTacc9OlYanE8Pnd02EN8lT8 2020-12-03T15:05:00.000Z yes no Matt Smallman Make The Case