https://www.symnexconsulting.com/video/call-centre-security-roi2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/98/conversions/01JRQKDD69NKMYNWADKYV9SZ69-webp.webpImproving Call Centre Security: ROI and Business Case ExplainedMatt Smallman discusses the ROI and business case for improving security processes in call centre's. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies like Voice Biometrics or Network Authentication. Matt also discusses the feasibility of these systems based on caller frequency and risk. The video also includes a live demonstration of an online tool which provides visualisations and calculations to help understand the benefits of improving security processes.https://stream.mux.com/nwrHXFCMi51ww4ar00fBayC8021ddgxifHmv00yzKyIjAg.m3u824942025-02-14T17:10:33+00:00yesnohttps://www.symnexconsulting.com/video/implementing-voice-biometrics2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/99/conversions/01JRQKETQNA9X4JC4WFZ69TTZS-webp.webpImplementing Voice Biometrics: Realities vs Myths in Modern Call CentresExplore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technologyhttps://stream.mux.com/rC00qjVy5O9Qi01N2PVe3mi02POSZC01ABGcsmJr02c5x6mA.m3u829422025-02-14T17:19:08+00:00yesnohttps://www.symnexconsulting.com/video/2023-call-centre-security2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/100/conversions/01JRQKFRH4FH215WQ2JDP8WBN8-webp.webp2023 Call Centre Security Report: Identifying Red Flags through Telephone Network DataUnderstand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags. https://stream.mux.com/9kc8K00Pz8gqhxXpm19Oooj00oplcnvMoBK3RY2QOHJW8.m3u821762025-02-14T17:38:31+00:00yesnohttps://www.symnexconsulting.com/video/mobile-authentication2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/101/conversions/01JRQKGCYXMZRS0SJ6E90XQVPJ-webp.webpThe Power of Mobile Authentication: Seamless Security in the Voice ChannelUnlock the potential of AI and NLU for your voice channel with seamless security driven by mobile authentication. Our panel discussion explored the transformative impact of mobile authentication on voice channel security.https://stream.mux.com/IJboJ8w9QfVI5HiA9sW01VWvga8Aq1U4yXBa84mEuV5E.m3u827082025-02-14T18:05:09+00:00yesnohttps://www.symnexconsulting.com/video/beginners-guide-to-voice-biometrics2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/104/conversions/01JRQKK39P2G1FHBFYWSZ698VH-webp.webpBeginner's Guide to Voice Biometrics: Transforming Call Center Security and Customer ExperienceAn introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.https://stream.mux.com/mDtkdr2TC00bxF1zMInVvYyHfAYlu5oBIW8v4E02AR1co.m3u836152025-02-14T17:58:23+00:00yesnohttps://www.symnexconsulting.com/video/2023-state-of-intelligent-authentication2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/105/conversions/01JRQKM6AGVPQFSQEQ3Y98D1W1-webp.webp2023 State of Intelligent Authentication and Fraud PreventionAn exclusive first look and discussion of the results of Opus' survey of 250 identification, authentication and fraud prevention executive-level decision makers. https://stream.mux.com/BmUKG4nsV9nR1LzKQNkUhsPDh3YxcXmMpFZNIOvL023Q.m3u824932025-02-14T18:03:32+00:00yesnohttps://www.symnexconsulting.com/video/network-authentication-fraud-prevention-1012026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/107/conversions/01JRQKPRH3STFJG0Y7SNT05MWG-webp.webpNetwork Authentication and Fraud Prevention 101 - How can it make a difference to your call centre?An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers. https://stream.mux.com/DHMXLiWNetzCiuJUepIxgHrvvt0001oB013jZIjWx449gQ.m3u825272025-02-15T13:00:32+00:00yesnohttps://www.symnexconsulting.com/video/voice-biometrics-adoption-best-practice2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/108/conversions/01JRQKQQSKKKNWKPYJ8N0DANPF-webp.webpHow to Maximise Voice Biometrics Adoption - Best Practices from 25 million Enrolments​Matt Smallman introduces the Voice Biometrics value chain and shows how it can be used to understand registration (enrolment) performance. Using experience from more than 25 million registrations, Matt covered his top ten tips for maximising Voice Biometrics adoption.https://stream.mux.com/FD00QHQvrnC00Qz8x2201EmBN1zJxeXzKX23nKtlR4Ouy00.m3u821822025-02-15T13:19:29+00:00yesnohttps://www.symnexconsulting.com/video/lloyds-banking-group-best-practices-from-implementing-voice-biometrics-and-network-authentication2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/110/conversions/01JRQKSJDC3HAKTEE40FS3F7NT-webp.webpLloyds Banking Group - Best practices from implementing Voice Biometrics and Network AuthenticationLearn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of Scotland and Halifax brands. Over the last eight years, she has led the optimisation of the service to be one of the most effective and efficient in the world, serving millions of customers every year.https://stream.mux.com/3R02GIxUV6DyetLUjqjM921cWsHFiD0101uKrA1xUslEcs.m3u822552025-02-15T15:40:53+00:00yesnohttps://www.symnexconsulting.com/video/commercial-case-for-intelligent-authentication2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/111/conversions/01JT1DDYJRHPB8BXV1K3Z7KMFS-webp.webpThe Commercial Case for Intelligent AuthenticationIn the second instalment of our occasional video series "The Business of Intelligent Authentication," Dan Miller of Opus Research and I discussed making the business case for intelligent authentication.https://stream.mux.com/8ffH7L6SH00vFdgjL00v1eBB007RwK6jkva701pmL1402dYI.m3u811692025-04-29T19:44:34+00:00yesnohttps://www.symnexconsulting.com/video/customer-attitudes2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/97/conversions/01JRNJYN48N6YQG9MNGG066HJA-webp.webpCustomer Attitudes to Security: The Perception and Reality GapDive into the CCMA's eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.https://stream.mux.com/lDvuvg700k00G6LuCW01QTUiDzKBObDh6rtOltdL6FThik.m3u828482025-01-12T12:29:24+00:00yesnohttps://www.symnexconsulting.com/video/battling-deepfakes-and-synthetic-voices2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/102/conversions/01JRQKH7963ENHKYWAY9D7F291-webp.webpBattling Deepfakes and Synthetic Voices: Safeguarding Voice Biometrics SystemsExplore the growing challenge of deepfake and synthetic voice attacks on Voice Biometrics systems and learn how to mitigate the threat.https://stream.mux.com/4aYDQzHGj6H007HWbTaGrtTvkh1hsHkXUtyHdcnyeDSE.m3u834872025-02-14T17:46:51+00:00yesnohttps://www.symnexconsulting.com/video/voice-biometrics-vulnerabilities2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/103/conversions/01JRQKJ9PPF2FXP99NTNE66F7B-webp.webpUnderstanding and Mitigating Voice Biometrics VulnerabilitiesA guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres.https://stream.mux.com/gInGVWBhdixOOhYgG01009lB00rZw2r6uwN4Ga31BnO01ZQ.m3u824482025-02-14T18:05:57+00:00yesnohttps://www.symnexconsulting.com/video/making-the-business-case2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/106/conversions/01JRQKNG1N8YK8VDMCJCZBZ2HC-webp.webpMaking the Business Case for Better Authentication and Fraud PreventionA discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world's largest banks, on how to make the case for change, both financial and emotional.https://stream.mux.com/MrzJhv1bdYGBr7jd00pGB01vUfsLVBPKZOdM9w2VklGxA.m3u827612025-02-15T15:35:02+00:00yesnohttps://www.symnexconsulting.com/video/voice-biometrics-and-privacy-regulations2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/109/conversions/01JRQKRJJGW3B0WY4ZZR2525JP-webp.webpVoice Biometrics and Privacy Regulations with Douwe KorffLearn from one of the world's leading experts about the key privacy regulations that impact Voice Biometrics implementation in consumer-facing use cases. Covering the key regulations from North America and Europe (BIPA, GDPR, CCPA, UK DPA etc.) https://stream.mux.com/Ot00fIILBzDqEhD6f2SPiFptIKiqqUGhqvB001p2iR00Xo.m3u824392025-02-15T15:20:01+00:00yesnohttps://www.symnexconsulting.com/video/getting-contact-center-authentication-right2026-02-18T19:03:01+00:00https://assets.symnexconsulting.com/112/conversions/01JT1DNN8DPQ61YHDQ2TEDNZ3K-webp.webpGetting Contact Center Authentication Right in 2021Dan Miller of Opus Research and Matt Smallman of SymNex Consulting sit down virtually and discuss the continued challenges of Authentication in the contact centre. https://stream.mux.com/m1AVP00cWjF7xCsmwhBt1LTacc9OlYanE8Pnd02EN8lT8.m3u813162025-04-29T19:44:33+00:00yesno