About the event
Unlock the potential of your voice channel with seamless security driven by mobile authentication. Join our panel discussion as we explore the transformative impact of mobile authentication on voice channel security.
Hosted by The Modern Security Community and generously supported by Vonage, this webinar is an essential event for customer experience, customer service, and security professionals who want to improve their call centre and customer service operations with the latest technology.
Our panel comprises customer experience, telecommunications, artificial intelligence, and security experts. With real-world experience in dealing with the challenges of traditional security methods, they possess an in-depth understanding of the opportunities presented by mobile authentication. Prepare to be inspired as they demonstrate how leveraging the mobile phone as a password can eliminate the friction of traditional security methods, resulting in compelling and efficient customer experiences.
During this webinar, you will:
- Gain insights into how traditional security approaches impede the usability and security of your voice channel, curtailing its true potential.
- Understand the power of mobile authentication, made possible through the latest advancements in 4G and 5G networks.
- Discover why mobile authentication is the future of call centre security.
Perfectly suited for customer experience, customer service operations, and security professionals seeking to stay ahead of the curve, this webinar is your gateway to comprehending how emerging technologies will reshape your call centre and customer service experiences. An interactive Q&A session will follow the main presentation, empowering you to engage in lively discussions with our experts.
Don’t let this opportunity slip away. Join us and secure your spot today as we uncover the latest innovations in modern security that will propel your organisation forward.
Matt is the author of “Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience”, a book based on his more than a decade’s experience transforming the security processes of the world’s most customer-centric organisations.Matt’s mission is to remove “Security Farce” from the call centre and all our lives. All organisations need to secure their call centre interactions, but very few do this effectively today. The processes and methods they use should deliver real security appropriate to the risk, with as little impact on the caller and agent experience as possible. Matt is an independent consultant engaged by end-users of the latest authentication and fraud prevention technologies. As a direct result of his guidance, his clients are some of the most innovative users of modern security technology and have the highest levels of customer adoption. He is currently leading the business design and implementation of modern security for multiple clients in the US and UK.