Make The Case: Is it worth it for us?

Tools for this stage

Voice biometrics calculatorModel the time, cost and experience impact on your call flows.
Network authentication calculatorSee what verifying the caller’s line before they speak is worth.

Reading

11 articles for this stage

Newest first. Each shows how long it takes to read.

Call Centre Security Language: The Cost of Imprecise Terminology
How call centre security terminology reveals organisational thinking and creates customer vulnerabilities: authentication vs verification vs confirmation.
Article21 July 20254 min read
Security Insights for Voice AI with VUX World
Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
Article22 April 20222 min read
Get Out Of Wrap and Unlock Your Call Centre
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
Article30 March 20222 min read
Improving the Efficiency of your Call Centre Security Experience
Learn how to improve the Efficiency of your Call Centre Security Experience
Article19 January 20214 min read
Balancing Usability, Efficiency and Security in your Call Centre
Learn how to balance the Usability, Efficiency and Security of your Welcome Experience
Article7 January 20212 min read
Improving the Security of your Call Centre Security Experience
Learn how to improve the Security of your Call Centre Security Experience using pragmatism, common sense and modern security technologies.
Article7 January 20214 min read
Improving the Usability of your Call Centre Security Experience
Learn how to improve the Usability of your Call Centre Security Experience
Article7 January 20213 min read
Using Conversational Voice Biometrics in Natural Language IVR
Organisations can now authenticate callers using the short utterances obtained in natural language IVR, without the overhead of active enrolment.
Article7 November 20198 min read
Voice Biometric Adoption challenges in the Call Centre Industry
The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.
Article29 July 20196 min read
How Voice Biometrics significantly improves Call Centre security
The wide range of effects Voice Biometrics has on imposters, fraudsters and other bad actors attacking the telephone channel, and what it means for you.
Article12 March 20196 min read
Making the Business Case for Voice Biometrics in Contact Centres
Voice biometrics promises easier account access for customers, less agent time spent authenticating them, and more secure personal data and services.
Article8 October 20163 min read