Blog

Practical insights from implementing voice biometrics and authentication solutions for leading organisations worldwide. Whether you're looking to build a business case, select the right technology, or optimize your existing security processes, you'll find actionable guidance based on real-world experience rather than theoretical ideals.
What is Microsoft's Voice Biometrics Endgame?
8 min read 15 May 25

Discover what Microsoft's retreat from Nuance's voice biometrics solutions means for call centre security. Uncertain futures for both Security Suite and Gatekeeper, mean that organisations must start planning now to maintain security and customer experience.
Deep Fake and Synthetic Speech: Understanding Threats to Call Centres
5 min read 23 May 24

Discover the risks posed by synthetic speech and deep fakes to call centres, and learn about the hierarchy of threats to consider when reviewing security measures.
Who's better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community News
6 min read 10 Oct 23

October's summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
Unlocking Mobile First Security for Modern Call Centre Experiences
9 min read 26 Sep 23

Discover how mobile first security replaces outdated call centre authentication with Network Authentication to secure and streamline customer experiences.
Is Apple's new Personal Voice and Live Speech a security risk?
8 min read 18 Sep 23

Investigating the security risks from Apple's new Personal Voice feature.
What are the latest deepfake speech tools? How has social engineering overtaken phishing? What do consumers expect and more?
5 min read 30 Jun 23

June's summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
Is the latest attack on Synthetic Speech Detection really 99% effective? - The Truth Behind the Headline
9 min read 28 Jun 23

Understand the implications of the latest research on defeating Synthetic Speech Detection and understand the implications for Voice Biometrics and Call Centre Security
Unleashing the Power of Voice Biometrics: Overcoming Challenges and Driving Adoption - Modern Security Community Roundtable
4 min read 26 Jun 23

Discover how industry experts tackle Voice Biometrics adoption and combat deepfake threats in this insightful roundtable discussion.
What are the implications of synthetic speech attacks? Do consumers prefer biometrics and more?
10 min read 28 Feb 23

February's summary of news, ideas, insight, and analysis in customer security. Includes analysis of synthetic speech attacks on Voice Biometric authentication platforms.
More data breaches, how does the darknet economy work, and what is the threat from generative AI?
7 min read 31 Jan 23

January's summary of news, ideas, insight, and analysis in customer security. Including analysis of the implications of generative AI on Modern Security.

Security Insights for Voice AI - VUX World and Unlock Your Call Centre
3 min read 22 Apr 22

Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.

Get Out Of Wrap and Unlock Your Call Centre
3 min read 30 Mar 22

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.