Caller Identification and Authentication doesn't have to be painful, expensive and error prone.

Dramatic improvements in the usability, efficiency and security of your call centre Welcome Experience are possible.

Let us show you how.

Make the Business Case

MakE the
Case

Really understand the opportunity and value of improved identification and authentication.

With the benefit of our experience and proven models, we can identify and quantify the key business benefits quickly and with confidence.

We ensure that everyone not only understands the  opportunity but also the key considerations and risks in implementing to set you up for success.

Accelerating Delivery

AcceleratE Delivery

Don't waste time starting from a blank sheet of paper,  searching the internet and attending endless vendor webinars.

We've done this a few times, so we can help you surface the key requirements quickly, provide an independent market perspective and get the most appropriate vendors in front of you. 

Use our extensive experience, proprietary tools and collaborative approach to solve the key design and implementation challenges.

Make the Business Case

MaximisE
Impact

Getting the most out of your investment in improved identification and authentication doesn't have to be difficult.

Maximise customer and colleague adoption to make the most of your investment with our implementation best practices.

And we won't just leave you after implementation. We build and support the processes that allow you to optimise and sustain solutions in the long term.

Don't wait to find out how you can dramatically improve your
Call Centre Identification and Authentication experience

  1. Book an initial discussion with no obligation or financial commitment.
  2. In just 45 mins we'll get to the heart of your challenge and give you some options for working through it.
  3. We genuinely love learning about all the different challenges organisations face in different sectors, markets and countries. 
  4. We are not selling technology - We will be honest about the real value of different solutions to your particular case..

We work with organisations just like yours to ensure that real customer, business and security improvements are delivered and maintained

Popular Resources and Thinking

Featured image for “Introducing the Welcome Experience Scorecard”

5 mins read

Our Welcome Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their Welcome Experience.
Image
Featured image for “Using Conversational Voice Biometrics in Natural Language IVR”

5 mins read

Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.
Image
Featured image for “Making the Business Case for Voice Biometrics in the Contact Centre”

5 mins read

Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
Image

Don't wait to find out how you can dramatically improve your
Call Centre Identification and Authentication experience

  1. Book an initial discussion with no obligation or financial commitment.
  2. In just 45 mins we'll get to the heart of your challenge and give you some options for working through it.
  3. We genuinely love learning about all the different challenges organisations face in different sectors, markets and countries. 
  4. We are not selling technology - We will be honest about the real value of different solutions to your particular case..