Safer, quicker and easier interactions with Voice Biometrics
We are independent experts in the design, delivery and management of speaker recognition systems for secure customer contact experiences in call centres, automated and mobile applications.Recent Posts
What Amazon’s Alexa Voice Profiles Means for Customer Service and Voice Biometrics
22 Oct 2017Amazon released ‘Alexa Voice Profiles’ this week to help it's market leading devices recognise which users are speaking in a household. We've been looking forward to this for a while and now we know more about it are excited about the broader implications for Customer Service and Voice Biometrics for Speaker Recognition.
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5 Voice Biometrics stories you may have missed – September 2017
9 Oct 2017Key Voice Biometrics and Speaker Recognition news from across the globe, with SymNex's take on them, to help make the case for and ultimately improve the experience of customers and frontline colleagues.
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Voice Biometrics Success – It’s about people not technology
2 Oct 2017A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
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We work with all types of end-user organisations to ensure that real customer, business and security improvements are delivered and maintained through:
Case
We use our deep experience and proven models to identify and quantify the key business benefits in order to make the case for change.
We ensure that everyone understands the Voice Biometrics opportunity as well as the key considerations and risks in implementing.
We surface the key requirements, provide an independent market perspective to help select a vendor solution.
We use our extensive experience, proprietary tools and collaborative approach to solve the key design and implementation issues.
We tailor our implementation best practices to ensure organisations make the most of their investment by maximising customer and colleague adoption as quickly as possible.
We build and support the processes that allow an organisation to optimise and sustain the solution in the long term.