The Call Centre Security Expert
I help organisations improve the usability, efficiency and security of their call centre identification, authentication and fraud prevention processes
I am an independent expert in the design, delivery and optimisation of Voice Biometrics and Network Authentication and Fraud Detection
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Make the
Case
Really understand the opportunity and value of improved identification and authentication.
With the benefit of our experience and proven models, I can identify and quantify the key business benefits quickly and with confidence.
I ensure that everyone not only understands the opportunity but also the key considerations and risks in implementing to set you up for success.
Accelerate
Delivery
Don't waste time starting from a blank sheet of paper, searching the internet and attending endless vendor webinars.
I've done this many times, so I can help you surface the key requirements quickly, provide an independent market perspective and get the most appropriate vendors in front of you.
Use my extensive experience, proprietary tools and collaborative approach to solve your key design and implementation challenges.
Maximise
Impact
Getting the most out of your investment in improved identification and authentication doesn't have to be difficult.
Maximise customer and colleague adoption to make the most of your investment with our implementation best practices.
And I won't just leave you after implementation. I will build and support the processes that allow you to optimise and sustain solutions for the long term.
Caller Identification and Authentication doesn't have to be painful, expensive and error prone.
Dramatic improvements in the usability, efficiency and security of your call centre security process are possible.
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