Safer, quicker and easier interactions with Voice Biometrics
We are independent experts in the design, delivery and management of speaker recognition systems for secure customer contact experiences in call centres, automated and mobile applications.Latest Resources and Thinking
Using Conversational Voice Biometrics in Natural Language IVR
7 Nov 2019Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes. This approach will significantly increase the overall benefits of deploying Voice Biometrics for Speaker Recognition, and we expect it to make these solutions relevant to a far wider range of end users.
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Twilio’s new Streams API and Amazon’s Kinesis will increase adoption of Voice Biometrics
9 Aug 2019How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.
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Voice Biometric Adoption challenges in the Call Centre Industry
29 Jul 2019The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.
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We work with all types of end-user organisations to ensure that real customer, business and security improvements are delivered and maintained through:
Case
We use our deep experience and proven models to identify and quantify the key business benefits in order to make the case for change.
We ensure that everyone understands the Voice Biometrics opportunity as well as the key considerations and risks in implementing.
We surface the key requirements, provide an independent market perspective to help select a vendor solution.
We use our extensive experience, proprietary tools and collaborative approach to solve the key design and implementation issues.
We tailor our implementation best practices to ensure organisations make the most of their investment by maximising customer and colleague adoption as quickly as possible.
We build and support the processes that allow an organisation to optimise and sustain the solution in the long term.
