Safer, quicker and easier interactions with Voice Biometrics
We are independent experts in the design, delivery and management of speaker recognition systems for secure customer contact experiences in call centres, automated and mobile applications.Latest Resources and Thinking
Twilio’s new Streams API and Amazon’s Kinesis will increase adoption of Voice Biometrics
9 Aug 2019How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.
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Voice Biometric Adoption challenges in the Call Centre Industry
29 Jul 2019The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.
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How Speaker Recognition significantly improves the security of Call Centres
12 Mar 2019Voice Biometrics if used effectively can have a wide range of effects on imposters, fraudsters and other bad actors attempting to compromise the telephone channel.
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We work with all types of end-user organisations to ensure that real customer, business and security improvements are delivered and maintained through:
Case
We use our deep experience and proven models to identify and quantify the key business benefits in order to make the case for change.
We ensure that everyone understands the Voice Biometrics opportunity as well as the key considerations and risks in implementing.
We surface the key requirements, provide an independent market perspective to help select a vendor solution.
We use our extensive experience, proprietary tools and collaborative approach to solve the key design and implementation issues.
We tailor our implementation best practices to ensure organisations make the most of their investment by maximising customer and colleague adoption as quickly as possible.
We build and support the processes that allow an organisation to optimise and sustain the solution in the long term.
