18 Dec 23
Dive into the CCMA's eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.
13 Nov 23
Matt Smallman discusses the ROI and business case for improving security processes in call centre's. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies like Voice Biometrics or Network Authentication. Matt also discusses the feasibility of these systems based on caller frequency and risk. The video also includes a live demonstration of an online tool which provides visualisations and calculations to help understand the benefits of improving security processes.
23 Oct 23
Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology
2 Oct 23
Understand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags.
21 Aug 23
Unlock the potential of AI and NLU for your voice channel with seamless security driven by mobile authentication. Our panel discussion explored the transformative impact of mobile authentication on voice channel security.
6 Jun 23
Explore the growing challenge of deepfake and synthetic voice attacks on Voice Biometrics systems and learn how to mitigate the threat.
9 May 23
A guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres.
25 Apr 23
An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.
6 Apr 23
An exclusive first look and discussion of the results of Opus' survey of 250 identification, authentication and fraud prevention executive-level decision makers.
28 Mar 23
A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world's largest banks, on how to make the case for change, both financial and emotional.
13 Mar 23
An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.
24 Feb 23
Matt Smallman introduces the Voice Biometrics value chain and shows how it can be used to understand registration (enrolment) performance. Using experience from more than 25 million registrations, Matt covered his top ten tips for maximising Voice Biometrics adoption.
Showing 1 to 12 of 16 results