Voice Biometrics Calculator

1. Baseline - Set the baseline assumptions for how your identification and authentication processes perform today. If for example you don't have any form of automated authentication in your IVR then move the slider to 0. We've added some sensible defaults but the closer to reality the better.
2. Assumptions - Set the Voice Biometrics assumptions for how you are likely to implement the technology. This model assumes the use of passive Voice Biometrics in both automation (if a caller has been identified) and with an Agent. The success rates of both will vary and are a function of your overall enrollment rate. We've provided some sensible defaults but you may want to adjust for your business
3. Download a copy of the visualisation or save it for later

Firs

As you adjust the identification and authentication assumptions to reflect your organisation's process the visualisation and results will update. You can easily see the impact of changes to different rates by adjusting the sliders. You can download a copy of the visualisation or save it for later so that you can come back to it.

I've found this tool an essential communications aid to help senior stakeholders understand the impact of security process decisions and highlight opportunities for improvement

The advanced version of this tool uses handle time and cost assumptions to calculate the cost of your security process and forms the basis of our Modern Security benefits calculator for Voice Biometrics and Network Authentication. This version assumes some level of automated identification and authentication and doesn't differentiate between different authentication methods