Security Path Visualisation
The Security Path Visualisation is the key tool to understand the performance of your Call Centre Security Process. You can read more about it in Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience.
How to use the tool
As you adjust the identification and authentication assumptions to reflect your organisation's process the visualisation and results will update. You can easily see the impact of changes to different rates by adjusting the sliders. You can download a copy of the visualisation or save it for later so that you can come back to it.
I've found this tool an essential communications aid to help senior stakeholders understand the impact of security process decisions and highlight opportunities for improvement
The advanced version of this tool uses handle time and cost assumptions to calculate the cost of your security process and forms the basis of our Modern Security benefits calculator for Voice Biometrics and Network Authentication. This version assumes some level of automated identification and authentication and doesn't differentiate between different authentication methods.