Identification

Also Known As: ID

Last updated
21 Jun 2023

Identification is Call Centre Security process step in which an individual record is found in the organisation's systems of record. In this step users claim an Identity.

Recent Posts

Customer Attitudes to Security: The Perception and Reality Gap

Improving Call Centre Security: ROI and Business Case Explained

Implementing Voice Biometrics: Realities vs Myths in Modern Call Centres

Who’s better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community News

2023 Call Centre Security Report: Identifying Red Flags through Telephone Network Data

Popular Posts

Featured image for “Making the Business Case for Voice Biometrics in the Contact Centre”

Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.

Featured image for “Using Conversational Voice Biometrics in Natural Language IVR”

Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.

Featured image for “Introducing the Call Centre Security Experience Scorecard”

Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.