Last Updated 16 Dec 2021
Is the process by which an individual record is found in the organisation's systems of record.
Voice Biometrics Success – It’s about people not technology7 mins read
Making the Business Case for Voice Biometrics in the Contact Centre4 mins read
Using Conversational Voice Biometrics in Natural Language IVR9 mins read
Amazon Connect Voice ID launches9 mins read
Improving the Security of your Call Centre Security Experience5 mins read
4 mins read
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
9 mins read
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.
4 mins read
Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.