Identification is Call Centre Security process step in which an individual record is found in the organisation's systems of record. In this step users claim an Identity.
Customer Attitudes to Security: The Perception and Reality GapDecember 2023
Improving Call Centre Security: ROI and Business Case ExplainedNovember 2023
Implementing Voice Biometrics: Realities vs Myths in Modern Call CentresOctober 2023
Who’s better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community NewsOctober 2023
2023 Call Centre Security Report: Identifying Red Flags through Telephone Network DataOctober 2023