Is the process by which an individual record is found in the organisation's systems of record.
State of Intelligent Authentication and Fraud Prevention 2021read - May 2021
The Commercial Case for Intelligent Authenticationread - February 2021
What is Voice Biometrics?read - February 2021
Amazon Connect Voice ID launchesread - January 2021
Getting Contact Center Authentication Right in 2021read - January 2021
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Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
Our Welcome Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their Welcome Experience.
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.