Intelligent Authentication and Fraud Prevention Intelliview - 2022

Matt Smallman Avatar Matt Smallman
2 min read
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What better way to start the new year than with the publication of the Opus and SymNex Consulting 2022 Intelligent AuthenticationAuthentication is the call centre security process step in which a user's identity is confirmed. We check they are who they claim to be. It requires the use of one or more authentication factors. and Fraud Prevention Intelliview. The culmination of 6 months of work, hundreds of pages of submissions, dozens of vendor briefings and a lot of healthy debate on trends and positioning.

This detailed report now includes profiles on 22 solution providers across the Intelligent Authentication (IAuth) market, and for the first time we have broken out individual categories to recognise the contribution of Network Intelligence and Behavioural Biometrics.

Finally, there is one definitive market reference for the whole range of modern authentication and fraud detection methods. This really should be your go-to reference document if you are considering an investment in improving your call centre's securitySecurity is one of three key measures of Call Centre Security process performance. It is usually expressed as the likelihood that the process allows someone who isn't who they claim to be to access the service (False Accept)., authentication, and fraud detection processes.

You can get a summary of the report here. The report is available for free to all existing SymNex Consulting and Opus Research clients so if you want a copy, please email me. To purchase the report, please contact Pete Headrick (pheadrick@opusresearch.net, +1-415-904-7666).

Coverage

A number of participating vendors covered the report in their own press releases

Solution Providers Covered

In alphabetical order: