Maximise Impact

Create and sustain measurable results from your call centre security investments.
Deep Fake and Synthetic Speech: Understanding Threats to Call Centres
5 min read

23 May 24

Discover the risks posed by synthetic speech and deep fakes to call centres, and learn about the hierarchy of threats to consider when reviewing security measures.
How Voice Biometrics significantly improves the security of Call Centres
7 min read

12 Mar 19

Discover the wide range of effects, Voice Biometrics can have on imposters, fraudsters and other bad actors attempting to compromise the telephone channel and what it means for your call centre.
Voice Biometrics Success - It's about people not technology
7 min read

2 Oct 17

A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
Making the Business Case for Voice Biometrics in the Contact Centre
4 min read

8 Oct 16

Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.