Security Path Visualisation

As you adjust the identificationIdentification is call centre security process step in which an individual record is found in the organisation's systems of record. In this step users claim an Identity. and authenticationAuthentication is the call centre security process step in which a user's identity is confirmed. We check they are who they claim to be. It requires the use of one or more authentication factors. assumptions to reflect your organisation's process the visualisation and results will update. You can easily see the impact of changes to different rates by adjusting the sliders. You can download a copy of the visualisation or save it for later so that you can come back to it.

I've found this tool an essential communications aid to help senior stakeholders understand the impact of securitySecurity is one of three key measures of Call Centre Security process performance. It is usually expressed as the likelihood that the process allows someone who isn't who they claim to be to access the service (False Accept). process decisions and highlight opportunities for improvement

The advanced version of this tool uses handle time and cost assumptions to calculate the cost of your security process and forms the basis of our Modern Security benefits calculator for Voice Biometrics and Network Authentication. This version assumes some level of automated identification and authentication and doesn't differentiate between different authentication methods