Following dozens of conversations with organisations and vendors navigating the voice biometrics market, my analysis on how this unexpected race will play out. Why there won't be a single winner, what actually determines success, and why most organisations are missing the real opportunity in this disruption
Yes, AI can clone voices. No, that doesn't mean abandoning voice biometrics. Why perfect security that excludes legitimate customers isn't security at all - it's abandoned calls and frustrated customers.
Voice biometrics migration guide for Microsoft/Nuance Gatekeeper, Security Suite and Amazon Connect Voice ID users. Expert partner selection and planning advice.
Discover how to protect your Nuance Gatekeeper investments and turn Microsoft's inevitable voice biometrics exit into a strategic opportunity. A practical guide for call centre security leaders planning their transition.
Discover what Microsoft's retreat from Nuance's voice biometrics solutions means for call centre security. Uncertain futures for both Security Suite and Gatekeeper, mean that organisations must start planning now to maintain security and customer experience.
October's summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
Discover how mobile first security replaces outdated call centre authentication with Network Authentication to secure and streamline customer experiences.
Investigating the security risks from Apple's new Personal Voice feature.
June's summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
Understand the implications of the latest research on defeating Synthetic Speech Detection and understand the implications for Voice Biometrics and Call Centre Security
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