Discover what Microsoft's retreat from Nuance's voice biometrics solutions means for call centre security. Uncertain futures for both Security Suite and Gatekeeper, mean that organisations must start planning now to maintain security and customer experience.
October's summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
Discover how mobile first security replaces outdated call centre authentication with Network Authentication to secure and streamline customer experiences.
Investigating the security risks from Apple's new Personal Voice feature.
June's summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
Understand the implications of the latest research on defeating Synthetic Speech Detection and understand the implications for Voice Biometrics and Call Centre Security
February's summary of news, ideas, insight, and analysis in customer security. Includes analysis of synthetic speech attacks on Voice Biometric authentication platforms.
January's summary of news, ideas, insight, and analysis in customer security. Including analysis of the implications of generative AI on Modern Security.
Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.
Reflecting on five (well actually 6 as I can't count) years since starting our journey to one billion better conversations through Voice Biometrics and Modern Security.
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