Market Perspectives

Independent market insights, strategic guidance and leadership for the call centre security ecosystem.
What is Microsoft's Voice Biometrics Endgame?
8 min read 15 May 25

Discover what Microsoft's retreat from Nuance's voice biometrics solutions means for call centre security. Uncertain futures for both Security Suite and Gatekeeper, mean that organisations must start planning now to maintain security and customer experience.
Who's better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community News
6 min read 10 Oct 23

October's summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
Unlocking Mobile First Security for Modern Call Centre Experiences
9 min read 26 Sep 23

Discover how mobile first security replaces outdated call centre authentication with Network Authentication to secure and streamline customer experiences.
Is Apple's new Personal Voice and Live Speech a security risk?
8 min read 18 Sep 23

Investigating the security risks from Apple's new Personal Voice feature.
What are the latest deepfake speech tools? How has social engineering overtaken phishing? What do consumers expect and more?
5 min read 30 Jun 23

June's summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
Is the latest attack on Synthetic Speech Detection really 99% effective? - The Truth Behind the Headline
9 min read 28 Jun 23

Understand the implications of the latest research on defeating Synthetic Speech Detection and understand the implications for Voice Biometrics and Call Centre Security
What are the implications of synthetic speech attacks? Do consumers prefer biometrics and more?
10 min read 28 Feb 23

February's summary of news, ideas, insight, and analysis in customer security. Includes analysis of synthetic speech attacks on Voice Biometric authentication platforms.
More data breaches, how does the darknet economy work, and what is the threat from generative AI?
7 min read 31 Jan 23

January's summary of news, ideas, insight, and analysis in customer security. Including analysis of the implications of generative AI on Modern Security.

Unlock Your Call Centre Launch Week
6 min read 28 Mar 22

Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.

Five years and 250 million better conversations later
4 min read 15 Feb 22

Reflecting on five (well actually 6 as I can't count) years since starting our journey to one billion better conversations through Voice Biometrics and Modern Security.