10 Oct 23
October's summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
26 Sep 23
Discover how mobile first security replaces outdated call centre authentication with Network Authentication to secure and streamline customer experiences.
18 Sep 23
Investigating the security risks from Apple's new Personal Voice feature.
30 Jun 23
June's summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
28 Jun 23
Understand the implications of the latest research on defeating Synthetic Speech Detection and understand the implications for Voice Biometrics and Call Centre Security
28 Feb 23
February's summary of news, ideas, insight, and analysis in customer security. Includes analysis of synthetic speech attacks on Voice Biometric authentication platforms.
31 Jan 23
January's summary of news, ideas, insight, and analysis in customer security. Including analysis of the implications of generative AI on Modern Security.
28 Mar 22
Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.
15 Feb 22
Reflecting on five (well actually 6 as I can't count) years since starting our journey to one billion better conversations through Voice Biometrics and Modern Security.
11 Jan 22
Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.
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