Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
Learn how to improve the Efficiency of your Call Centre Security Experience
Learn how to improve the Security of your Call Centre Security Experience using pragmatism, common sense and modern security technologies.
Learn how to balance the Usability, Efficiency and Security of your Welcome Experience
Learn how to improve the Usability of your Call Centre Security Experience
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes. This approach will significantly increase the overall benefits of deploying Voice Biometrics for Speaker Recognition, and we expect it to make these solutions relevant to a far wider range of end users.
The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.
Discover the wide range of effects, Voice Biometrics can have on imposters, fraudsters and other bad actors attempting to compromise the telephone channel and what it means for your call centre.
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
