Using Conversational Voice Biometrics in Natural Language IVR

Matt SmallmanHome Page, Make the case

Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes. This approach will significantly increase the overall benefits of deploying Voice Biometrics for Speaker Recognition, and we expect it to make these solutions relevant to a far wider range of end users.