State of Intelligent Authentication and Fraud Prevention 20212 mins read – 24 May 2021 – Matt Smallman
SymNex Consulting collaborated with Opus Research to research the state of Authentication and Fraud Prevention as well as plans of large enterprises across North America and Western Europe. More than 250 executive decision-makers took part from a wide range of industries.
With such broad data, it was fascinating to see how different industries and countries have embraced different aspects of Intelligent Authentication simultaneously as COVID-19 drove significant changes in both customer and fraudster behaviour.
This report further cemented our view that modern security isn’t one size fits all. Different aspects of the intelligent authentication mix are appropriate for different industries driven by their security and customer context. While many organisations made short-term decisions trading off usability for security and vice versa, the general trend is towards deploying the modern security technologies that reset this relationship. The report identifies significant increases in adoption and plans for Voice Biometrics, Network Authentication and Fraud Detection, and Behavioural Analytics.
The report presents the key findings from the research and our predictions for the near term based on what these executives told us. You can get a report summary here and the full report is available to purchase from Pete Headrick at Opus Research ([email protected], +1-415-904-7666).
Introducing the Call Centre Security Experience Scorecard4 mins read
Using Conversational Voice Biometrics in Natural Language IVR9 mins read
Improving the Usability of your Call Centre Security Experience4 mins read
Making the Business Case for Voice Biometrics in the Contact Centre4 mins read
Five years and 250 million better conversations later4 mins read