Understanding and Mitigating Voice Biometrics Vulnerabilities
A guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres.
Beginner’s Guide to Voice Biometrics: Transforming Call Center Security and Customer Experience
An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.
2023 State of Intelligent Authentication and Fraud Prevention
An exclusive first look and discussion of the results of Opus’ survey of 250 identification, authentication and fraud prevention executive-level decision makers.
Making the business case for better authentication and fraud prevention
A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world’s largest banks, on how to make the case for change, both financial and emotional.
Network Authentication and Fraud Prevention 101 – How can it make a difference to your call centre?
An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.
How to maximise Voice Biometrics adoption – Best practices from 25 million enrolments
Matt Smallman introduces the Voice Biometrics value chain and shows how it can be used to understand registration (enrolment) performance. Using experience from more than 25 million registrations, Matt covered his top ten tips for maximising Voice Biometrics adoption.
Voice Biometrics and Privacy Regulations with Douwe Korff
Learn from one of the world’s leading experts about the key privacy regulations that impact Voice Biometrics implementation in consumer-facing use cases. Covering the key regulations from North America and Europe (BIPA, GDPR, CCPA, UK DPA etc.)
Lloyds Banking Group – Lessons from implementing Voice Biometrics and Network Authentication
Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of Scotland and Halifax brands. Over the last eight years, she has led the optimisation of the service to be one of the most effective and efficient in the world, serving millions of customers every year.
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