Last Updated 16 Dec 2021
Refers to the case when during authentication a user other than the enrolled user is accepted.
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Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.
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Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
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Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.