A False Accept is when an imposter is incorrectly accepted as the genuine user during authentication.
A False Accept is one of 4 possible outcomes from an authentication decision. It occurs when an imposter is incorrectly accepted as a genuine user.
The False Accept Rate (FAR) is usually expressed as percentage and is the security performance objective of call centre security process. It can be evaluated using a True User Imposter Test (TUIT) which simulates many imposter access attempts. It is important to remember that this is not the percentage of all authentications but is dependent on the attack rate i.e. the percentage of calls that are from imposters.
Improving Call Centre Security: ROI and Business Case ExplainedNovember 2023
Implementing Voice Biometrics: Realities vs Myths in Modern Call CentresOctober 2023
Who’s better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community NewsOctober 2023
2023 Call Centre Security Report: Identifying Red Flags through Telephone Network DataOctober 2023
Unlocking Mobile First Security for Modern Call Centre ExperiencesSeptember 2023