Check out the Modern SecuritySecurity is one of three key measures of Call Centre Security process performance. It is usually expressed as the likelihood that the process allows someone who isn't who they claim to be to access the service (False Accept). Community Video: Network Authentication and Fraud Prevention 101 – How can it make a difference to your call centre?
Network Authentication and Fraud Prevention
Network Authentication and Fraud Prevention uses signalling data from a phone call either to confirm that the call originated from a device known to be in possession of the genuine user or to detect when the call has originated from a device, location or network indicative of suspicious behaviour.
What is Network Authentication and Fraud Prevention?
First Published:
17 Apr 2025
Last Updated:
30 Apr 2025
Author:
Matt Smallman