18 Dec 23
Dive into the CCMA's eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.
25 Apr 23
An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.
6 Apr 23
An exclusive first look and discussion of the results of Opus' survey of 250 identification, authentication and fraud prevention executive-level decision makers.
13 Mar 23
An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.
22 Feb 23
Learn from one of the world's leading experts about the key privacy regulations that impact Voice Biometrics implementation in consumer-facing use cases. Covering the key regulations from North America and Europe (BIPA, GDPR, CCPA, UK DPA etc.)
21 Feb 23
Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of Scotland and Halifax brands. Over the last eight years, she has led the optimisation of the service to be one of the most effective and efficient in the world, serving millions of customers every year.
