Matt Smallman discusses the ROI and business case for improving security processes in call centre's. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies like Voice Biometrics or Network Authentication. Matt also discusses the feasibility of these systems based on caller frequency and risk. The video also includes a live demonstration of an online tool which provides visualisations and calculations to help understand the benefits of improving security processes.
Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology
Understand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags.
Unlock the potential of AI and NLU for your voice channel with seamless security driven by mobile authentication. Our panel discussion explored the transformative impact of mobile authentication on voice channel security.
An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.
A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world's largest banks, on how to make the case for change, both financial and emotional.
An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.
Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of Scotland and Halifax brands. Over the last eight years, she has led the optimisation of the service to be one of the most effective and efficient in the world, serving millions of customers every year.
In the second instalment of our occasional video series "The Business of Intelligent Authentication," Dan Miller of Opus Research and I discussed making the business case for intelligent authentication.
Dan Miller of Opus Research and Matt Smallman of SymNex Consulting sit down virtually and discuss the continued challenges of Authentication in the contact centre.
