23 Oct 23
Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology
9 May 23
A guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres.
25 Apr 23
An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.
6 Apr 23
An exclusive first look and discussion of the results of Opus' survey of 250 identification, authentication and fraud prevention executive-level decision makers.
21 Feb 23
Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction. Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of Scotland and Halifax brands. Over the last eight years, she has led the optimisation of the service to be one of the most effective and efficient in the world, serving millions of customers every year.
