Market Perspectives

Independent market insights, strategic guidance and leadership for the call centre security ecosystem.
Twilio's new Streams API and Amazon's Kinesis will increase adoption of Voice Biometrics
5 min read 9 Aug 19

How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.
What Amazon’s Alexa Voice Profiles Means for Customer Service and Voice Biometrics
10 min read 22 Oct 17

Discover what Amazon's Alexa Voice Profiles might mean Customer Service and Voice Biometrics for Speaker Recognition more broadly.