Market Perspectives

Independent market insights, strategic guidance and leadership for the call centre security ecosystem.
State of Intelligent Authentication and Fraud Prevention 2021
2 min read

24 May 21

Latest research on the state of Authentication and Fraud Prevention in Customer Service plans of large enterprises across North America and Western Europe. Including the adoption of Voice Biometrics, Network Authentication and Behavioural Biometrics.
Amazon Connect Voice ID launches
9 min read

18 Jan 21

Amazon's own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.
Intelligent Authentication and Fraud Prevention Intelliview - 2020
2 min read

2 Sep 20

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market. Including ratings of Voice Biometrics suppliers.
Twilio's new Streams API and Amazon's Kinesis will increase adoption of Voice Biometrics
6 min read

9 Aug 19

How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.
What Amazon’s Alexa Voice Profiles Means for Customer Service and Voice Biometrics
10 min read

22 Oct 17

Discover what Amazon's Alexa Voice Profiles might mean Customer Service and Voice Biometrics for Speaker Recognition more broadly.