Getting Contact Center Authentication Right in 2021
2 mins read
2 mins read
Dan Miller of Opus Research and I got the opportunity to sit down virtually and discuss the continued challenges of Authentication in the contact center. This was the first of what I hope will be many conversations as part of our joint Business of Intelligent Authentication series. Dan has so much experience in how this market has evolved it was great to hear his perspective, and it got me thinking as well.
We covered a wide range of topics, including
As this is our first attempt, please bear with any minor production issues and feel free to let Dan or I know if you have any suggestions for improvement or topics you’d like covered.
Our next discussion will be on the business case for Intelligent Authentication and will be out in a few weeks.