Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.
Intelligent Authentication and Fraud Prevention Intelliview – 2020
Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market. Including ratings of Voice Biometrics suppliers.
Using Conversational Voice Biometrics in Natural Language IVR
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes. This approach will significantly increase the overall benefits of deploying Voice Biometrics for Speaker Recognition, and we expect it to make these solutions relevant to a far wider range of end users.
Twilio’s new Streams API and Amazon’s Kinesis will increase adoption of Voice Biometrics
How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.