Articles, news and insight on optimising and maximising the impact of Voice Biometrics, Network Authentication and Fraud Prevention, Behavioural Analytics and app-based authentication technologies.
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
Voice Biometrics if used effectively can have a wide range of effects on imposters, fraudsters and other bad actors attempting to compromise the telephone channel.
A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
