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  • What We Do
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Get Out Of Wrap and Unlock Your Call Centre

Matt Smallman30 Mar 2022Industry News, Make the case, Maximise Impact

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.

How Speaker Recognition significantly improves the security of Call Centres

Matt Smallman12 Mar 2019Make the case, Maximise Impact

Voice Biometrics if used effectively can have a wide range of effects on imposters, fraudsters and other bad actors attempting to compromise the telephone channel.

Voice Biometrics Success – It’s about people not technology

Matt Smallman2 Oct 2017Accelerate Delivery, Maximise Impact

A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.

Making the Business Case for Voice Biometrics in the Contact Centre

Matt Smallman8 Oct 2016Make the case, Maximise Impact

Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.

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