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Registration

Membership is FREE and open to all employees of organisations evaluating, implementing or optimising modern security solutions. Members are free to participate and share as much or as little as they want.

Representatives of the solution provider, analyst and consulting community are welcome to sign up and access resources as associate members. However, some events are only open to full members due to the sensitive nature of the topics discussed.

To protect community members, all registrations are reviewed, so please use a work email address and expect a short delay whilst your application is reviewed.

Diary

Upcoming Events

Recent Events

May
21
Modern Security Community Roundtable

Community Roundtable

16:00 - 17:00 BST - Tuesday 21 May 2024
Hosted by:
Matt Smallman
Matt Smallman
Join this end users only discussion of the latest trends and issues impacting the implementation and use of Modern Security methods such as Voice Biometrics, Network Authentication and Fraud detection and device-based authentication in the call and contact centre.
Nov
28
Customer Attitudes to Security

Event: Customer Attitudes to Security: The Perception and Reality Gap

16:00 - 17:00 GMT - Tuesday 28 November 2023
Hosted by:
Stephen Yap
Stephen Yap
 &
Matt Smallman
Matt Smallman
Dive into the CCMA’s eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.
Nov
09
Call Centre Security ROI and Business Case Event Image

Event: Transforming Call Centre Security: The ROI and Business Case Explained

16:00 - 16:45 GMT - Thursday 9 November 2023
Hosted by:
Matt Smallman
Matt Smallman
Unlock the untapped potential of improving your call centre’s security processes. This expert-led webinar deciphers the ROI and business case for transformation, offering actionable insights for immediate impact.
Oct
19
Implementing Voice Biometrics

Event: Implementing Voice Biometrics: Realities vs Myths in Modern Call Centres

16:00 - 16:45 BST - Thursday 19 October 2023
Hosted by:
Brett Beranek
Brett Beranek
 &
Matt Smallman
Matt Smallman
Explore the truth about implementing Voice Biometrics in our upcoming webinar. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology
Sep
28
Is Your Contact Centre Safe? Red Flags and Solutions from the 2023 Contact Centre Security Report

Event: Is Your Contact Centre Safe? Red Flags and Solutions from the 2023 Contact Centre Security Report

16:00 - 16:45 BST - Thursday 28 September 2023
Hosted by:
Abhinav Anand
Abhinav Anand
 &
Matt Smallman
Matt Smallman
Join us for a critical discussion as we unveil the key findings of the 2023 Contact Centre Security Report. Discover alarming statistics like why 1 in 500 calls to the contact centre are suspicious and how 52% of identified fraudsters target multiple organisations.
Aug
17
Mobile Authentication Event

Event: Seamless Security in the Voice Channel: The Power of Mobile Authentication

16:00 - 17:00 BST - Thursday 17 August 2023
Hosted by:
Kane Simms
Kane Simms
Sean McIlrath
Sean McIlrath
Tim Holve
Tim Holve
 &
Matt Smallman
Matt Smallman
Unlock the potential of your voice channel with seamless security driven by mobile authentication. Join our panel discussion as we explore the transformative impact of mobile authentication on voice channel security.
Jun
22
Modern Security Community Roundtable

Event: Modern Security Community Members Roundtable

16:00 - 17:00 BST - Thursday 22 June 2023
Hosted by:
Matt Smallman
Matt Smallman
Join us for this members-only discussion of the latest trends and issues impacting the implementation and use of Modern Security methods such as Voice Biometrics, Network Authentication and Fraud detection and device-based authentication in the call and contact centre.
May
25
Image

Event: Battling Deepfakes and Synthetic Voices: Safeguarding Voice Biometrics Systems

16:00 - 16:50 BST - Thursday 25 May 2023
Hosted by:
Matt Smallman
Matt Smallman
 &
Haydar Talib
Haydar Talib
Explore the growing challenge of deepfake and synthetic voice attacks on Voice Biometrics systems. With the rapid advancements in artificial intelligence and machine learning, malicious actors are finding increasingly sophisticated ways to bypass security measures, making it crucial for organisations to stay ahead of these emerging threats.