About the event
Voice Biometrics uses the unique properties of a speaker’s voice to confirm their identity (authentication) or identify them from a group of known speakers (identification) for fraud prevention. Voice biometrics technology and its application in contact centres have evolved rapidly over the last few years, and it is now an incredibly effective way to enhance security, and improve customer experience and efficiency.
During this webinar, you will learn about the fundamentals of Voice Biometrics, its advantages over traditional authentication methods, common use cases, case studies, future trends and considerations for implementation.
- Definition and Fundamentals of Voice Biometrics
- Call centre security challenges
- Implementation of Voice Biometrics in call centres
- The role of artificial intelligence and machine learning in Voice Biometrics
- Privacy concerns and data protection regulations
The presentation will be followed by an open question-and-answer session where you will have the opportunity to ask questions that are relevant to your particular application.
Matt is the author of “Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience”, a book based on his more than a decade’s experience transforming the security processes of the world’s most customer-centric organisations.Matt’s mission is to remove “Security Farce” from the call centre and all our lives. All organisations need to secure their call centre interactions, but very few do this effectively today. The processes and methods they use should deliver real security appropriate to the risk, with as little impact on the caller and agent experience as possible. Matt is an independent consultant engaged by end-users of the latest authentication and fraud prevention technologies. As a direct result of his guidance, his clients are some of the most innovative users of modern security technology and have the highest levels of customer adoption. He is currently leading the business design and implementation of modern security for multiple clients in the US and UK.
Local Start Times
- San Francisco - Thu 08:00 am PDT
- New York - Thu 11:00 am EDT
- London - Thu 04:00 pm BST
- Paris - Thu 05:00 pm CEST
- Tokyo - Fri 12:00 am JST
- Sydney - Fri 01:00 am AEST