Modern Security Community

Practioner led community decicated to improving call centre security processes.
Customer Attitudes to Security: The Perception and Reality Gap
47 min watch

18 Dec 23

Dive into the CCMA's eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.
Improving Call Centre Security: ROI and Business Case Explained
41 min watch

13 Nov 23

Matt Smallman discusses the ROI and business case for improving security processes in call centre's. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies like Voice Biometrics or Network Authentication. Matt also discusses the feasibility of these systems based on caller frequency and risk. The video also includes a live demonstration of an online tool which provides visualisations and calculations to help understand the benefits of improving security processes.
Implementing Voice Biometrics: Realities vs Myths in Modern Call Centres
49 min watch

23 Oct 23

Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology
2023 Call Centre Security Report: Identifying Red Flags through Telephone Network Data
36 min watch

2 Oct 23

Understand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags.

The Power of Mobile Authentication: Seamless Security in the Voice Channel
45 min watch

21 Aug 23

Unlock the potential of AI and NLU for your voice channel with seamless security driven by mobile authentication. Our panel discussion explored the transformative impact of mobile authentication on voice channel security.
Battling Deepfakes and Synthetic Voices: Safeguarding Voice Biometrics Systems
58 min watch

6 Jun 23

Explore the growing challenge of deepfake and synthetic voice attacks on Voice Biometrics systems and learn how to mitigate the threat.
Understanding and Mitigating Voice Biometrics Vulnerabilities
40 min watch

9 May 23

A guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres.
Beginner's Guide to Voice Biometrics: Transforming Call Center Security and Customer Experience
1 hour watch

25 Apr 23

An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.
2023 State of Intelligent Authentication and Fraud Prevention
41 min watch

6 Apr 23

An exclusive first look and discussion of the results of Opus' survey of 250 identification, authentication and fraud prevention executive-level decision makers.

Making the Business Case for Better Authentication and Fraud Prevention
46 min watch

28 Mar 23

A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world's largest banks, on how to make the case for change, both financial and emotional.
Network Authentication and Fraud Prevention 101 - How can it make a difference to your call centre?
42 min watch

13 Mar 23

An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.

How to Maximise Voice Biometrics Adoption - Best Practices from 25 million Enrolments
36 min watch

24 Feb 23

​Matt Smallman introduces the Voice Biometrics value chain and shows how it can be used to understand registration (enrolment) performance. Using experience from more than 25 million registrations, Matt covered his top ten tips for maximising Voice Biometrics adoption.