Active Voice Biometrics

This form of Voice Biometric authenticationAuthentication is the call centre security process step in which a user's identity is confirmed. We check they are who they claim to be. It requires the use of one or more authentication factors. most often takes the form of a user repeating a specified passphrase such as “My Voice is My Password” in an automated application. The genuine customer will be asked to record the phrase several times for enrolmentEnrolment is a step in the registration process where specific utterances are requested from the user or previously acquired audio is used to create a Voice Biometric template (Voiceprint) for subsequent use in Authentication/Identification. during registrationRegistration is the business process where a user is offered, consents to, and completes a Voice Biometric service enrolment.. Because the phrase recording and the authentication step require extra effort from the customer over and above their reason for calling, we refer to it as Active.