Because of the requirement to obtain consentConsent is a step in the registration process where a user provides permission to process their biometric data before enrolment in a Voice Biometric system in a way which complies with applicable data protection and privacy legislation. in many jurisdictions and manage user expectations before using a Voice Biometric service, several steps must usually be completed before the technical process of creating a Voice Biometric template is even initiated. We refer to this collection of steps as RegistrationRegistration is the business process where a user is offered, consents to, and completes a Voice Biometric service enrolment. because the term has many positive connotations for users. Still, some organisations also call it set-up or enablement to reduce the perceived friction.
Before registration can commence, there is usually a requirement to confirm the user’s identity with some form of authenticationAuthentication is the call centre security process step in which a user's identity is confirmed. We check they are who they claim to be. It requires the use of one or more authentication factors. and check that they are not ineligible to use the service because of other securitySecurity is one of three key measures of Call Centre Security process performance. It is usually expressed as the likelihood that the process allows someone who isn't who they claim to be to access the service (False Accept). or proposition concerns.
The process has three steps:
- OfferOffer is a step in the registration process where a user is introduced to and offered enrolment in a Voice Biometric service.
- Consent
- EnrolmentEnrolment is a step in the registration process where specific utterances are requested from the user or previously acquired audio is used to create a Voice Biometric template (Voiceprint) for subsequent use in Authentication/Identification.
Learn More
You can learn more about the Voice BiometricsVoice Biometrics uses the unique properties of a speakers voice to confirm their identity (authentication) or identify them from a group of known speakers (identification). Registration process in the Modern Security Community video: How to maximise Voice Biometrics adoption – Best practices from 25 million enrolments