An offer of enrolment can be made by an agent or automated system and generally consists of a brief introduction to the features and benefits of the Voice Biometric service before a request for consent to enrol them.
Using Conversational Voice Biometrics in Natural Language IVR9 mins read
Improving the Efficiency of your Call Centre Security Experience5 mins read
Improving the Usability of your Call Centre Security Experience4 mins read
Making the Business Case for Voice Biometrics in the Contact Centre4 mins read
Improving the Security of your Call Centre Security Experience5 mins read