In many jurisdictions, consentConsent is a step in the registration process where a user provides permission to process their biometric data before enrolment in a Voice Biometric system in a way which complies with applicable data protection and privacy legislation. is required from an individual before their Biometric data can be processed. The degree of formality of this consent will be driven by the implementing organisations’ interpretation of the relevant legislation.
In some cases, consent can be inferred from existing contractual terms but as a minimum or the absence of any objection (aka opt-out). Still, in many cases, some more explicit form of positive consent (aka opt-in) is required before enrolmentEnrolment is a step in the registration process where specific utterances are requested from the user or previously acquired audio is used to create a Voice Biometric template (Voiceprint) for subsequent use in Authentication/Identification. and registrationRegistration is the business process where a user is offered, consents to, and completes a Voice Biometric service enrolment. can be completed. Legal guidance should always be sought before processing Biometric data.
Consent is usually obtained in response to an offerOffer is a step in the registration process where a user is introduced to and offered enrolment in a Voice Biometric service. of enrolment from an agent or automated system during the Registration process.
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You can learn more about the legal issues surrounding the consent process from this Modern SecuritySecurity is one of three key measures of Call Centre Security process performance. It is usually expressed as the likelihood that the process allows someone who isn't who they claim to be to access the service (False Accept). Community video: Voice Biometrics and Privacy Regulations with Douwe Korff
You can learn more about optimising the Voice BiometricsVoice Biometrics uses the unique properties of a speakers voice to confirm their identity (authentication) or identify them from a group of known speakers (identification). registration process in this video: How to maximise Voice Biometrics adoption – Best practices from 25 million enrolments
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