Text-Independent Voice Biometrics
Most often used alongside agent conversations with a Passive Voice Biometrics approach. The biometric algorithm is optimised for how the speaker generally speaks. As a result, it often requires longer utterances for enrolment during registration and authentication/identification to achieve the same level of performance as Text-Dependent Voice Biometrics. The gap is, however, closing as the technology improves. The major advantage is that these utterances can be taken from normal conversations.
The Commercial Case for Intelligent Authenticationread - February 2021
What is Voice Biometrics?read - February 2021
Amazon Connect Voice ID launchesread - January 2021
Getting Contact Center Authentication Right in 2021read - January 2021
Intelligent Authentication and Fraud Prevention Intelliview – 2020read - September 2020
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