Making the Case

Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”
April 2022
Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
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Featured image for “Get Out Of Wrap and Unlock Your Call Centre”
March 2022
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
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Featured image for “Introducing the Call Centre Security Experience Scorecard”
February 2021
Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.
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Accelerating Delivery

Featured image for “Voice Biometrics Success – It’s about people not technology”
October 2017
A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
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Maximise Impact

Featured image for “Get Out Of Wrap and Unlock Your Call Centre”
March 2022
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
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Featured image for “How Speaker Recognition significantly improves the security of Call Centres”
March 2019
Voice Biometrics if used effectively can have a wide range of effects on imposters, fraudsters and other bad actors attempting to compromise the telephone channel.
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Featured image for “Voice Biometrics Success – It’s about people not technology”
October 2017
A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
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Industry News

Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”
April 2022
Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
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Featured image for “Get Out Of Wrap and Unlock Your Call Centre”
March 2022
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
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Featured image for “Unlock Your Call Centre Launch Week”
March 2022
Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.
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