Making the Case
4 mins read read
February 2021
Our Welcome Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their Welcome Experience.
4 mins read read
February 2021
In the second instalment of our occasional video series “The Business of Intelligent Authentication,” Dan Miller of Opus Research and I discussed making the business case for intelligent authentication.
4 mins read read
January 2021
Dan Miller of Opus Research and Matt Smallman of SymNex Consulting sit down virtually and discuss the continued challenges of Authentication in the contact center.
Accelerating Delivery
Maximise Impact
4 mins read read
March 2019
Voice Biometrics if used effectively can have a wide range of effects on imposters, fraudsters and other bad actors attempting to compromise the telephone channel.
4 mins read read
October 2017
A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
4 mins read read
October 2016
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
Industry News
4 mins read read
January 2022
Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market.
4 mins read read
May 2021
Research on the state of Authentication and Fraud Prevention as well as plans of large enterprises across North America and Western Europe.
4 mins read read
January 2021
Amazon’s own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.