Blog

Practical insights from implementing voice biometrics and authentication solutions for leading organisations worldwide. Whether you're looking to build a business case, select the right technology, or optimize your existing security processes, you'll find actionable guidance based on real-world experience rather than theoretical ideals.
Get Out Of Wrap and Unlock Your Call Centre
3 min read 30 Mar 22

Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
Unlock Your Call Centre Launch Week
6 min read 28 Mar 22

Unlock Your Call Centre is finally available to buy on Amazon. Read about my launch week plans and celebrate by buying the Kindle Edition for 99p/99c on 30 and 31 March.

Five years and 250 million better conversations later
4 min read 15 Feb 22

Reflecting on five (well actually 6 as I can't count) years since starting our journey to one billion better conversations through Voice Biometrics and Modern Security.

Intelligent Authentication and Fraud Prevention Intelliview - 2022
2 min read 11 Jan 22

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market including Voice Biometrics, Network Authentication and Behavioural Biometrics.
State of Intelligent Authentication and Fraud Prevention 2021
2 min read 24 May 21

Latest research on the state of Authentication and Fraud Prevention in Customer Service plans of large enterprises across North America and Western Europe. Including the adoption of Voice Biometrics, Network Authentication and Behavioural Biometrics.
Improving the Efficiency of your Call Centre Security Experience
5 min read 19 Jan 21

Learn how to improve the Efficiency of your Call Centre Security Experience
Amazon Connect Voice ID launches
9 min read 18 Jan 21

Amazon's own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.
Improving the Security of your Call Centre Security Experience
5 min read 7 Jan 21

Learn how to improve the Security of your Call Centre Security Experience using pragmatism, common sense and modern security technologies.
Balancing the Usability, Efficiency and Security of your Call Centre Security Experience
3 min read 7 Jan 21

Learn how to balance the Usability, Efficiency and Security of your Welcome Experience
Improving the Usability of your Call Centre Security Experience
4 min read 7 Jan 21

Learn how to improve the Usability of your Call Centre Security Experience
Intelligent Authentication and Fraud Prevention Intelliview - 2020
2 min read 2 Sep 20

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market. Including ratings of Voice Biometrics suppliers.
Using Conversational Voice Biometrics in Natural Language IVR
9 min read 7 Nov 19

Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes. This approach will significantly increase the overall benefits of deploying Voice Biometrics for Speaker Recognition, and we expect it to make these solutions relevant to a far wider range of end users.