Blog

Practical insights from implementing voice biometrics and authentication solutions for leading organisations worldwide. Whether you're looking to build a business case, select the right technology, or optimize your existing security processes, you'll find actionable guidance based on real-world experience rather than theoretical ideals.
Improving the Usability of your Call Centre Security Experience
4 min read 7 Jan 21

Learn how to improve the Usability of your Call Centre Security Experience
Intelligent Authentication and Fraud Prevention Intelliview - 2020
2 min read 2 Sep 20

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market. Including ratings of Voice Biometrics suppliers.
Using Conversational Voice Biometrics in Natural Language IVR
9 min read 7 Nov 19

Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes. This approach will significantly increase the overall benefits of deploying Voice Biometrics for Speaker Recognition, and we expect it to make these solutions relevant to a far wider range of end users.
Twilio's new Streams API and Amazon's Kinesis will increase adoption of Voice Biometrics
6 min read 9 Aug 19

How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.
Voice Biometric Adoption challenges in the Call Centre Industry
7 min read 29 Jul 19

The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.
How Voice Biometrics significantly improves the security of Call Centres
7 min read 12 Mar 19

Discover the wide range of effects, Voice Biometrics can have on imposters, fraudsters and other bad actors attempting to compromise the telephone channel and what it means for your call centre.
What Amazon’s Alexa Voice Profiles Means for Customer Service and Voice Biometrics
10 min read 22 Oct 17

Discover what Amazon's Alexa Voice Profiles might mean Customer Service and Voice Biometrics for Speaker Recognition more broadly.
Voice Biometrics Success - It's about people not technology
7 min read 2 Oct 17

A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
Making the Business Case for Voice Biometrics in the Contact Centre
4 min read 8 Oct 16

Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.