Blog

Practical insights from implementing voice biometrics and authentication solutions for leading organisations worldwide. Whether you're looking to build a business case, select the right technology, or optimize your existing security processes, you'll find actionable guidance based on real-world experience rather than theoretical ideals.
The Silicon Valley View of Voice Biometrics Misses Call Centre Reality
8 min read 25 Jul 25

Yes, AI can clone voices. No, that doesn't mean abandoning voice biometrics. Why perfect security that excludes legitimate customers isn't security at all - it's abandoned calls and frustrated customers.
Call Centre Security Language: The Hidden Cost of Imprecise Terminology
5 min read 21 Jul 25

How call centre security terminology reveals organisational thinking and creates customer vulnerabilities. Understanding authentication vs verification vs confirmation approaches.
Voice Biometrics Partner Selection and Migration
9 min read 16 Jun 25

Voice biometrics migration guide for Microsoft/Nuance Gatekeeper, Security Suite and Amazon Connect Voice ID users. Expert partner selection and planning advice.
Navigating Microsoft Voice Biometrics Exit
9 min read 22 May 25

Discover how to protect your Nuance Gatekeeper investments and turn Microsoft's inevitable voice biometrics exit into a strategic opportunity. A practical guide for call centre security leaders planning their transition.
What is Microsoft's Voice Biometrics Endgame?
8 min read 15 May 25

Discover what Microsoft's retreat from Nuance's voice biometrics solutions means for call centre security. Uncertain futures for both Security Suite and Gatekeeper, mean that organisations must start planning now to maintain security and customer experience.
Deep Fake and Synthetic Speech: Understanding Threats to Call Centres
5 min read 23 May 24

Discover the risks posed by synthetic speech and deep fakes to call centres, and learn about the hierarchy of threats to consider when reviewing security measures.
Who's better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community News
6 min read 10 Oct 23

October's summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
Unlocking Mobile First Security for Modern Call Centre Experiences
9 min read 26 Sep 23

Discover how mobile first security replaces outdated call centre authentication with Network Authentication to secure and streamline customer experiences.
Is Apple's new Personal Voice and Live Speech a security risk?
8 min read 18 Sep 23

Investigating the security risks from Apple's new Personal Voice feature.
What are the latest deepfake speech tools? How has social engineering overtaken phishing? What do consumers expect and more?
5 min read 30 Jun 23

June's summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
Is the latest attack on Synthetic Speech Detection really 99% effective? - The Truth Behind the Headline
9 min read 28 Jun 23

Understand the implications of the latest research on defeating Synthetic Speech Detection and understand the implications for Voice Biometrics and Call Centre Security
Unleashing the Power of Voice Biometrics: Overcoming Challenges and Driving Adoption - Modern Security Community Roundtable
4 min read 26 Jun 23

Discover how industry experts tackle Voice Biometrics adoption and combat deepfake threats in this insightful roundtable discussion.