Last Updated
27 Feb 2021
A step in the registration process where a user consents to enrolment in a Voice Biometric system to comply with data protection and privacy legislation.
In many jurisdictions, consent is required from an individual before their Biometric data can be processed. The degree of formality of this consent will be driven by the implementing organisations' interpretation of the relevant legislation. In some cases, consent can be inferred from existing contractual terms but as a minimum or the absence of any objection (aka opt-out). Still, in many cases, some more explicit form of positive consent (aka opt-in) is required before enrolment and registration can be completed. Legal guidance should always be sought before processing Biometric data. Consent is usually obtained in response to an offer of enrolment from an agent or automated system during the Registration process.
Related Terms
Popular Posts
4 mins read
Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.
4 mins read
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
9 mins read
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.