Consent is a step in the registration process where a user provides permission to process their biometric data before enrolment in a Voice Biometric system in a way which complies with applicable data protection and privacy legislation.
In many jurisdictions, consent is required from an individual before their Biometric data can be processed. The degree of formality of this consent will be driven by the implementing organisations’ interpretation of the relevant legislation.
In some cases, consent can be inferred from existing contractual terms but as a minimum or the absence of any objection (aka opt-out). Still, in many cases, some more explicit form of positive consent (aka opt-in) is required before enrolment and registration can be completed. Legal guidance should always be sought before processing Biometric data.
Consent is usually obtained in response to an offer of enrolment from an agent or automated system during the Registration process.
You can learn more about the legal issues surrounding the consent process from this Modern Security Community video: Voice Biometrics and Privacy Regulations with Douwe Korff
You can learn more about optimising the Voice Biometrics registration process in this video: How to maximise Voice Biometrics adoption – Best practices from 25 million enrolments
Relevant external links:
Improving Call Centre Security: ROI and Business Case ExplainedNovember 2023
Implementing Voice Biometrics: Realities vs Myths in Modern Call CentresOctober 2023
Who’s better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community NewsOctober 2023
2023 Call Centre Security Report: Identifying Red Flags through Telephone Network DataOctober 2023
Unlocking Mobile First Security for Modern Call Centre ExperiencesSeptember 2023