Last Updated
27 Feb 2021
A step in the registration process where specific utterances are requested from the user or previously acquired audio is used to create a Voice Biometric template (Voiceprint) for subsequent use in Authentication/Identification.
Having obtained consent from the user the Voice Biometric service can now use any previously obtained audio to create a Voice Biometric template (Voiceprint). In the case of services using Text-Dependent Voice Biometrics, it is at this point that the user may be asked to repeat a specified utterance or set of utterances a number of times. In the case of services using Text-Independent Voice Biometrics sufficient audio may already have been obtained during the call but if it hasn’t then audio would normally continue to be captured until it has been. At the point the user’s consent has been given, therefore, it is far from certain whether a Voiceprint will be established and registration successful completed.
Related Terms
Popular Posts
4 mins read
Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.
4 mins read
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
9 mins read
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.