Passive Voice Biometrics
This form of Voice Biometric authentication often takes place in the call background, as the user is speaking to an agent or interacting with a speech-driven application. Because the user is not required to do anything that they would not otherwise have done, we refer to this as Passive.
The genuine user will usually have enrolled during registration on a previous interaction after registration with an agent or automated system. The only additional effort required for registration is the process of giving consent.
The Commercial Case for Intelligent Authenticationread - February 2021
What is Voice Biometrics?read - February 2021
Amazon Connect Voice ID launchesread - January 2021
Getting Contact Center Authentication Right in 2021read - January 2021
Intelligent Authentication and Fraud Prevention Intelliview – 2020read - September 2020
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