Passive Voice Biometrics
This form of Voice Biometric authentication often takes place in the call background, as the user is speaking to an agent or interacting with a speech-driven application. Because the user is not required to do anything that they would not otherwise have done, we refer to this as Passive. The genuine user will usually have enrolled during registration on a previous interaction after registration with an agent or automated system. The only additional effort required for registration is the process of giving consent.
Making the Business Case for Voice Biometrics in the Contact Centre4 mins read
Five years and 250 million better conversations later4 mins read
Voice Biometrics Success – It’s about people not technology7 mins read
Using Conversational Voice Biometrics in Natural Language IVR9 mins read
Introducing the Call Centre Security Experience Scorecard4 mins read