Registration
The process by which a user is offered, consents to, and completes enrolment in a Voice Biometric service.
Because of the requirement to obtain consent in many jurisdictions and manage user expectations before using a Voice Biometric service, several steps must usually be completed before the technical process of creating a Voice Biometric template is even initiated. We refer to this collection of steps as Registration because the term has many positive connotations for users. Still, some organisations also call it set-up or enablement to reduce the perceived friction. Before registration can commence, there is usually a requirement to confirm the user’s identity with some form of authentication and check that they are not ineligible to use the service because of other security or proposition concerns. The process has three steps:
Related Terms
Popular Posts
9 mins read
Advances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to authenticate callers using the short utterances now obtained in natural language and speech driven self service applications, without the overhead of traditional active enrolment processes.
4 mins read
Our Call Centre Security Experience Scorecard gives you the benefit of our 10 years of experience in just 10 minutes. It helps organisations understand how to improve the usability, efficiency and security of their experience.
4 mins read
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.