Because of the requirement to obtain consent in many jurisdictions and manage user expectations before using a Voice Biometric service, several steps must usually be completed before the technical process of creating a Voice Biometric template is even initiated. We refer to this collection of steps as Registration because the term has many positive connotations for users. Still, some organisations also call it set-up or enablement to reduce the perceived friction.

Before registration can commence, there is usually a requirement to confirm the user’s identity with some form of authentication and check that they are not ineligible to use the service because of other security or proposition concerns.

The process has three steps:

• Offer
• Consent
• Enrolment