Text-Dependent Voice Biometrics
Most often used in automated systems with an Active Voice Biometrics approach. The biometric algorithm is optimised for how the user speaks the specific passphrase. As a result, it only requires short utterances for enrolment during registration and authentication/identification. This approach may also substitute the passphrase with a random digit challenge and response, telephone or account numbers or even a passphrase the customer has chosen themselves, but they all require the customer to record the specific words in advance.
Introducing the Call Centre Security Experience Scorecard4 mins read
Voice Biometrics Success – It’s about people not technology7 mins read
Making the Business Case for Voice Biometrics in the Contact Centre4 mins read
Improving the Security of your Call Centre Security Experience5 mins read
Five years and 250 million better conversations later4 mins read